Privacy Policy

1. Introduction

Welcome to CodeOpx ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (codeopx.com) and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

2.1 Personal Data

• Contact Information: Name, email address, phone number, and company name when you fill out our contact forms or inquiry cards.
• Communication Data: Any messages, feedback, or correspondence you send to us via email, WhatsApp, or the website contact form.

2.2 Automatically Collected Data

• Device Information: IP address, browser type and version, operating system, and device type.
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and access times.
• Location Data: Approximate geographic location based on IP address.

2.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to collect and store information. For detailed information about the cookies we use, please see our Cookie Policy.

3. Google AdSense and Advertising

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.

Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy at policies.google.com/technologies/ads. We also use third-party vendors, including Google, to use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

For more details on cookie categories and controls, please read our Cookie Policy.

4. Third-Party Services

We use the following third-party services that may collect data about you:

• Google Analytics (Google LLC): Web analytics service that tracks and reports website traffic. Data may include pages visited, session duration, and geographic location.
• Google AdSense (Google LLC): Advertising service that displays ads based on browsing behavior. Uses cookies including the DART cookie.
• Microsoft Clarity (Microsoft Corporation): Behavioral analytics tool that captures how users interact with our site through session recordings and heatmaps.
• Microsoft Bing UET (Microsoft Corporation): Conversion tracking service for advertising campaigns.
• Unsplash API (Unsplash Inc.): Image service used to display photography on blog posts.
• Pexels API (Canva Pty Ltd): Image service used to display photography on blog posts.
• Nodemailer / Gmail SMTP (Google LLC): Email delivery service used to process contact form submissions.

Each of these third-party services has its own privacy policy governing the use of your data. We encourage you to review their respective policies.

5. How We Use Your Information

We use the information we collect or receive to:

• Deliver and facilitate delivery of services to the user.
• Respond to user inquiries and offer support.
• Send administrative information, such as project updates and invoices.
• Request feedback and improve our services.
• Analyze website usage to improve user experience and content.
• Display relevant advertisements through Google AdSense.
• Protect our services and users from fraudulent activity.
• Comply with legal obligations and enforce our terms.

6. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to:

• Comply with our legal obligations (e.g., tax and accounting requirements).
• Resolve disputes and enforce our agreements.
• Maintain business records for a reasonable period.

Contact form submissions are retained for up to 24 months unless you request earlier deletion. Analytics data is retained according to the default retention periods set by Google Analytics (14 months) and Microsoft Clarity (13 months).

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time using our cookie consent banner or by contacting us.

To exercise any of these rights, please contact us at info@codeopx.com. We will respond to your request within 30 days.

8. International Data Transfers

Our servers and third-party service providers may be located outside your country of residence. By using our website, you consent to the transfer of your information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and we only transfer data to jurisdictions that provide adequate levels of data protection or where appropriate safeguards are in place.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@codeopx.com so that we can take appropriate action.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption, secure hosting infrastructure, and restricted access to personal data.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:

CodeOpx
Email: info@codeopx.com
Phone: +880 1792 577349
Address: Jashore, Khulna Division, Bangladesh